This policy explains how the Cai Jiejie Group website ("this site") collects, uses, and protects your personal information when you visit or submit an inquiry.
1. Information We Collect
When you contact us through the inquiry form on this site, we collect the information you voluntarily provide: your name, company name (optional), phone number, email (optional), the service you are interested in, your preferred language, and your message.
2. How We Use Your Information
Your information is used only to respond to your inquiry, provide related services, and communicate with you. We do not use your information for purposes unrelated to your inquiry.
3. How We Store Your Information
Inquiry information is stored in a database on our own servers with reasonable access controls. We periodically remove records that are no longer needed and do not retain your information indefinitely.
4. Sharing of Information
We do not sell, rent, or exchange your personal information with third parties. Except where required by law or necessary to complete the services you requested, we do not share your information externally.
5. Cookies
This site uses only session cookies that are necessary for form security and session management. We do not use advertising or tracking cookies.
6. Your Rights
You may contact us to access, correct, or delete the personal information you submitted. We will process your request promptly after verifying your identity.
7. Contact Us
If you have any questions about this policy, please contact us through the online inquiry form on this site.
8. Updates to This Policy
This policy may be updated from time to time, and the updated version will be published on this page.
9. AI Chat Assistant
This site provides an AI chat assistant. When you use it, your conversation content is sent to a third-party AI service provider (DeepSeek) to generate replies. We do not require, and we advise against, sending sensitive information such as identity documents, bank accounts, or passwords in the chat.
Inquiries submitted through the "Contact a Human Agent" form inside the chat widget are subject to the same collection, use, and storage rules as the regular inquiry form described in this policy.